Solved: Retaining Old Number

titansteele · ‎17-04-2021

During the order stage for my O2 package I entered the PAC code provided GiffGaff. MY Sim has arrived using a new number, which I don't want. Is there anywhere else that I need to enter the PAC? Or will this change over automatically still?

MI5 · ‎17-04-2021

@titansteele

Yeah, pretty pointless........

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-04-2021

@titansteele

Send the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

but, nothing will happen until next week as ports aren't done over the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

titansteele · ‎17-04-2021

Thanks for the reply but that is a dead link. So entering my PAC code at the order stage does nothing?

MI5 · ‎17-04-2021

@titansteele

Yeah, pretty pointless........

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

titansteele · ‎17-04-2021

Ok i've filled that out thanks. Wow completely pointless to make me enter it at the order stage then, how weird...

Thank you for your help.

MI5 · ‎17-04-2021

@titansteele

There's a lot weird about O2's systems

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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