Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying for a phone I don't use

My old phone is still being paid for even though I have a new one. I don't use the old one. If I paid my device plan off can I just end it there.

Resolved! New Sim

Do All phones need a new sim from April 1st or is it just the older ones?

Resolved! overcharged

a text said my airtime plan was out of minimum contract. I only changed it a few months ago so was surprised. it also said i would be charged £10 a month from now on. I called last week and was assured that the text didnt take my £10 discount into ac...

Resolved! Return

How long does it take for O2 to process a return? I mistakenly ordered the wrong phone and when the courier arrived he took the device straight back so I didn’t even touch the parcel. The parcel has been sitting at DPD’s depo for 3 days.

Resolved! Phone Barring

How can I get through to o2 to unbar my phone. I’ve been trying to get through to O2 for 2 days now by phone call and all they do is keep me on hold for hours yes hours until I hang up.

Resolved! I ordered a phone with plan

Hi, so i ordered a phone last February 9, 2021 with airtime plan. I already payed £239 already. However, when i track my order, it says "we're reviewing your order, this can take up to 24hours" even if its been days already. Does this process usually...

Resolved! Payment will be late

Hi I don't get paid till the 25th but my bill is due to go out on the 23rd can anyone help me please who I should contact

Resolved! swapping the sim card

I have been sent a new sim card as O2 say my current card won't work after 1 April. Before I swap cards how do I ensure I do not lose any text messages or the entries in my phonebook? My phone is an old Samsung SGH-M110 which serves my modest needs f...

Upgraded phone and can't make or receive calls

I've just upgraded to an iPhone11 and now can't make or receive calls. The outgoing calls all show 'failed' and the incoming calls all get a voicemail recording. What do I need to do to rectify this?

Apple Watch air time switch

Hi does anyone know the following, I had a appleWatch on contract that a pay a air time for, said watch has been lost and I’ve already removed in from my phone. If I buy a new one willO2 let me transfer my airtime to the new watch?. Of course I know ...

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