Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keep current number

Hi there, I'm about to purchase a new device and have it delivered to my home. However, I want to keep my current number. How do I transfer my number from the old device to the new? I am aware that there is a form, but when does this need to be fille...

Feb 2021 - Nano SIM delivery turnaround time?

How long does it take to get a nano SIM request processed and delivered? The website says allow 5 working days, it's already been 7 since I asked for a replacement (moved from Android to an iPhone), and the online help is currently impossible to get ...

No regitered on network message

Out of teh blue - getting this message. Tried your tips. Tried youtube. Very frustrated. have galaxy s6 - been fine for years. Why now? Taken out SIM and put back in. All the usual. Help?r

E sim

I got a contract esim in iphone 11, I need another qr code to swap it over to iPhone 12, how can I get hold of anyone from 02, virtual assistant says ring 202, 202 say no one available go to my account no one available on live chat they say ring 202,...

Pre order S21 Question

Hello, I pre ordered my Samsung galaxy s21 ultra yesterday and wondering how many days from launch date should I expect to wait until I receive my device? Its my first time ever doing a pre order and I have anxiety so I like to double check while wai...

Resolved! Sim card

What type of SIM card can I use in an iphone SE

Change of mind policy

Hello, i got a new contract on 7/01/2021 and got a iphone 12 pro max with it, i am coming from a android ecosystem and did give it a try, didnt like it, and saw that i could change the phone one time. On the o2 website said that they changed and now ...

Upgraded my phone inside the o2 network

I have just upgraded my phone as an existing o2 customer. I am assuming that my old mobile number will just carry through onto the new phone and contract. Is that correct?

Data speeds!

Changed my tariff from unlimited to 30gb data a month and surprise, surprise, the data speeds have gone up to over 140mbs per second. When I had unlimited data, was lucky to have over 20mbps. So does 02 restrict speeds on the unlimited data plans?

Resolved! New contract with o2 bringing telephone number from vodafone

Just got new contract with 02 I'm currrently Vodafone customer I've got pac code from then and I've filled in the form online with 02 twice now to bring me number to 02 and it's still not changed I need this done so I can cancel the Vodafone contract...

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