Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Chat Messaging issue

Hi, I've recently moved from a Samsung Galaxy S6 to an S21 and I've noticed that text/SMS messages between myself and a particular friend have changed slightly. They are now more like a WhatsApp message inasmuch as you can see when a message is deliv...

I was cut off then they have now disconnected my line.

Everything is now paid but I'm still completely disconnected no incoming calls or texts

Sim Swap 24hrs Ago - Voice OK. SMS not working

Hi, I did a simswap 24hr hours ago and I still dont have SMS working. Voice is OK. Can anyone help? I need to be able to receive SMS for authentication at work asap! Thanks

Why my account still active

Hi just want to make sure that's the correct email of o2 customer service as I need to send proof of Recede postage xxxxxx.xxxxxxxxx@o2.com? [mod edit: please do not post personal information on the public board. Thanks!]

Paypal verification texts blocked

Is anyone else having trouble with Paypal verification texts being blocked?

Resolved! Missing order

How do I contact O2 about a missing order for a Sim ordered 16-2-21

Resolved! Billing address change

My address recently changed but my bill came under the old one. Can my most recent bill be reissued with the correct address as I need the bill as proof of address?

My o2

Hey, so when I try log into my o2 app it says I don’t have any products on my account, witch I do as it comes up with my 02 number and email, but still says I have no products on there, how do I rest my account so I can actually see my phone on there...

Resolved! I’d like to keep my number from a previous plan

I already have a phone number on a pay as you go sim. I’m looking at getting a pay monthly one.How can I take my number from the pay as you go and use it on the new pay monthly one.

Resolved! Data

Can someone explain to me why, after purchasing a new handset via an O2 upgrade, I have now used all my data, 30GB, half way through the month? I’ve had this amount of data for the last two years and never once came close to using it all, now in the ...

O2

Forum Posts