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ivans18
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Hi guys , i realy have a difficulty to contact to O2 live chat(live help) when i click on Contact Us ,its gives me to choose the topics when i do that its just same thing , i am circling around and cant get help , 

i cant call them because my service doesnt work and only data works(internet) , they send me new sim card but that sim as well doesnt have service yet because i think i need it activate it with sim swap but i cant do anything because now i dont have service on both sim old one and the new one ;(  

 

please help me and maybe send me direct link where i can get the live chat(live help) where i actualy can speak an O2 agent. cheers

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MI5
Level 94: Supreme
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@ivans18 

You'll need to go to the shop pages and a chat window will pop up https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@ivans18 

If you have data (or wifi) you can download Skype and try calling on 0800 032 1402

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ivans18
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Thank you for the replay , but could you maybe please  guide me step by step how can i contact to live chat with them  from myo2 page , cheers and i realy appreciate for your help 

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MI5
Level 94: Supreme
  • 122437 Posts
  • 609 Topics
  • 19115 Solutions
Registered:

@ivans18 

You'll need to go to the shop pages and a chat window will pop up https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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ivans18
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Thank you so much my friend wink that way i actualy could get through to speak some one from o2 wink

they helped me to do a sim swap , now i am just waiting to get swaped , cheers for help realy appreciate wink 

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MI5
Level 94: Supreme
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You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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