Retaining Old Number

[titansteele]

During the order stage for my O2 package I entered the PAC code provided GiffGaff. MY Sim has arrived using a new number, which I don't want. Is there anywhere else that I need to enter the PAC? Or will this change over automatically still?

[MI5]

@titansteele 

Send the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

but, nothing will happen until next week as ports aren't done over the weekend.

[titansteele]

Thanks for the reply but that is a dead link. So entering my PAC code at the order stage does nothing?

[MI5 · Accepted solution]

@titansteele 

Yeah, pretty pointless........

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[titansteele]

Ok i've filled that out thanks. Wow completely pointless to make me enter it at the order stage then, how weird...

Thank you for your help.

[MI5]

@titansteele 

There's a lot weird about O2's systems