Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown Tariff Charges

Every few months I get unknown tariff charges, fees or some other charge that is unknown to me. I do not use the phone for gaming, ads or any charges other than my monthly service payment. I have gone over the non use charges over several years with ...

New 5G sim doesn’t work

Hi there. I received a 5G sim as part of my new sim only plan for my new phone. I only received the sim no detail, when I installed it into my phone it doesn't recognise the network and isn't registered to my phone number so I receive no texts or cal...

Resolved! Spend Cap

I want £0 spend cap on the samsung s7 tab I have just purchased

Resolved! Can I get 6 months free Disney Plus again on new contract?

My 6 months free Disney plus is about to expire (got it free through the O2 Priority app). I'm SIM only and out of contract so if I changed tariff/got a new contract with Disney plus as an extra, could I get another 6 months free?

Resolved! How to Order E-SIM

I want to move from my current physical Sim to an E-Sim, but HOW DO YOU REQUEST AN E-SIM PACK - O2 website says 'get in touch', this is easier said than done! Any help appreciated as this compnay are terrible at letting you actually speak to anyone. ...

Faulty phone, no help offered.

I have a faulty phone. I need to get it replaced. I purchased it through O2 on a one month contract. There are no options on the phone or on the website to get my faulty device replaced. What do I do?

Receiving text messages

Hi, I’ve recently migrated my number from Vodafone, Some texts are coming to my new O2 account ok but some others are still going to my old Vofafone sim that I can see on my old phone....I’ve made sure my correct number is in my settings, why are not...

Contract

Hi, I am trying to retrieve my contract from 2019 and it is not in my emails, any idea how I can get it as I need it for a insurance claim Tamily Bryan

Resolved! I want%20to%20keep%20my%20own%20number.%20I%20have%20a%20PAC%20code

I wnat to keep my number. I have a PAC code

Resolved! Tariff says 4G but i ordered 5G?

I recently ordered the Samsung S21 from Samsung with an O2 tariff which stated that it was 5G, however, my letter from O2 says that I am on a 4G tariff?Can anyone advise?

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