Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Replacement Sim Card

What's the easiest way to replace a lost/stolen sim card but retain the same phone number? Can I order one online? ThanksJ

jjdp by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No Delivery

Good morning all, I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is comp...

JD_Walsh by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Can I sign an o2 account over to my son?

Hi I was wondering if anyone knows whether I would be able to sign an o2 account over to my son?He as been the one using the number on the account for many years now, but I am the named account holder (and bill payer) as he was a minor.But now he’s 1...

Hudson by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! cancellation

do I have to give notice to cancel my sim? I am not in a contract and on pay monthly

shazza1 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Insurance Not Picking up phone

Hi, A bit of a moan (apologies in advance) but I have been having issues with claiming my insurance. It says: 'Unlike some other policies we send you a replacement phone, so you can be back on track quickly.' But I have been given wrong dates 3 times...

ZwimZwim by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! old bills from 2017

Hi I've lost my old printed off phone bills from april 2017 through to now and need them to give to my accountant to finish off my self employed books. The trouble is i've left O2 to go with another provider and cant find a way on the website of acce...

1970hedge by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Number change

New contract with O2, requested to change my mobile number to my old Three number. Applied on Friday and it still hasn't changed! Also why is there never any online Guru's? Starting to regret joinging O2

Meady by Level 1: Joiner
  • 4 replies
  • 0 kudos

Pay monthly no reference

Hi. I need some help. I placed a pay monthly order on the 28th of december. I payd almost 500£ for the phone but i recieved no confirmation or reference number. Support team said no order seems to have been placed and are a bit confused. Will i ever ...

Sorry a phone mast in this area isn't working

Hi everyone..2-3 times per week I get this message from O2...O2 Network Update: Xxxxx Rd, Hull HU9 XXX, UKSorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Our Network modernisation programme to im...

BigDaddyUK by Level 5: Ponderer
  • 5 replies
  • 0 kudos