Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18673 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 186723 Views
  • 2 replies
  • 2 kudos

Resolved! Family plan

I'm just wondering if I can add to my family plan if I buy online? If so how do I do it?Many Thanks

jenko by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Refused data plan while I have money in my account

Okay so I don't really understand about this whole credit check. What is it's purpose actually? I thought it was to check if the individual can pay for what he has planned to get. Well so my problem is I had £100 in my PAYG account and I wanted to mo...

KingAmo by Level 15: Gaining a Reputation
  • 501 Views
  • 1 replies
  • 0 kudos

5g speeds am I missing something?

Hi guys, I use a oppo find x2 Pro and I get 5g on the signal notification, but my word is the 5g slow! I can only average about 20mbps maximum, download speed, is this right? I thought 5g was meant to be faster am I missing something ml

marvi0 by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos

Resolved! ID for signing up to a contract online

Hopefully someone can help me, I've been trying to find the info online but feel like I've been getting conflicting information. I'm planning on getting a new pay monthly contract and phone next week and am going to order online. What ID or documents...

Being reconnected

Hi I just phoned o2 because they disconnected me completely came to an arrangement with them to pay not this Monday but Monday after and they said they’d reconnected me it’s been like 30 mins and I’m still not reconnected anyone know what I can do vi...

Ryan21 by Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos

No access

Recieved call to change package 10 day's ago but unable to use as it tells me "Not registered on network"So I cannot call anymore.

Renown by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Payment

Bought a new contract with o2 first payment being 45 pounds and all other payments being 35 they have tried to take 70 pounds out my account and after speak to an advisor they said to cancel the direct debit and to pay the 45 when I get paid have tri...

Joel20 by Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Using my phone abroad

I have to travel to Africa for work but want to be able to use my phone to call back home to UK. Is there a plan that I can use to help keep the phone charges down?

Peel2504 by Level 1: Joiner
  • 494 Views
  • 3 replies
  • 0 kudos

Roaming

I have a 4G Hauwei mobile data box and I use an Acer laptop and a kindle tablet for my work. I am travelling to Germany on Monday . Will it still work.as normal . If not what do I have to do to correct the issue?

Deepee by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

I am upgrading from iPhone 6 to 11 Mac Pro. Do I need a new sim?

Ooooone by Level 1: Joiner
  • 780 Views
  • 2 replies
  • 0 kudos