Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos


02 saying im no longer eligible for netflix offer but when going to link it says we have made a mistake

merc by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Tariff charge

I recently signed a contract with a tariff of £44 per month, but I am being charged £65.69 tarriff on my first bill.I tried to get on Live Chat, but when I got to the question, ‘ What do you want to talk about’, the link does not work and I’m denied ...

Bloodnut by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Keep the number

Hi I called to you in monday and I spoke with one women about keep my number because my old contract finish in 4 of January that's why this is very important. This woman said this number will be keep today but still nothing happend. Before I sent req...

nuri by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Terminating Contract

How much does it cost to leave my monthly contract a month early?

EJA by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill I should not recieve

Hello, since there is no availablw agent every time I check, I am writing here. My contract ended in November, O2 told me that I can just stay on pay as you go with no monthly charges. I agreed because I still need to have this number active (altough...

Eliza by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! New O2 phone, keep same number

I have a sim only O2 phone. I have now ordered a new phone with a new contract from O2 but from a different supplier. I want to keep the same number. How do I transfer same number with O2 to the new O2 SIM card for new phone

Bigmark by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! new phone plus free tablet

hi i just baught a new contract with the black friday deal where you get a free tabletdoes anyone know when the tablet will come? because i recieved my new phone

jaon by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! £2.50 charge

I’ve been charged £2.50 for summert I haven’t used?

Paul3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! XR not making or receiving calls

I cannot find any help resource for this but I am unable to make or recieve calls on my iphone XR. Upgraded my phone over the Christmas period and I thought my phone had been extra quiet.It is only when I had a family emergency and I tried to make a ...

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

kamalaggi by Level 4: Observant
  • 30 replies
  • 0 kudos