Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling an extra

How do you cancel Disney+

Resolved! 2 o2 phone contracts

Hi,I have 2 o2 pay monthly separate mobiles (one for me, and one for wife). Both are in my name and both off same bank. Is there a way to see both accounts in ‘my o2’?

Resolved! Having difficulty upgrading.

Hello folks. Apologies if this is not in the right section, it was the closest I could find. I am currently trying to upgrade my phone to a new one, however every time I go through the process of selecting my phone / tariff etc etc I reach the Paymen...

Ported number

I’ve activated my sim on Monday (now Wednesday) how long does it take to change provider and have my old number on O2?

waiting time

hi ,just wondering as first time getting pay monthly phone. I ordered new phone other day and says its due for delivery tomorrow. But haven't got any emails to say its dispatched yet and live chat just told me I have to wait and see just if it comes ...

Sim won’t work in my new phone

Got a new iPhone from o2 took the sim out my old iPhone put it into my new iPhone and it won’t work any help with this?

Resolved! Ear buds

I have placed an order for the samsung ultra which comes with the free ear buds. I cant find how to order them.

Resolved! Overcharged

I understand o2 have been ordered to refund customers they have overcharged. How do I find out if this applies to me?

Price increase ?

My monthly Direct Debit this month shows an increase from £21.56 to £83.76. Please send me an itemised account, with an explanation for this sudden dramatic increase. Thank you.

Resolved! 0843 number service charge

Hi, is it legal to charge 50p/minute service charge for a 0843 number? The following ofcom site lists a 0843 service charge range of 0-7p / minute. Is that just guidance or law? https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consume...

O2

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