Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Frustrated customer need to re-grade, but can't see how. Easier to leave?

Just visited the O2 website planning to purchase a new phone and monthly contract for my son and then realised another family member already had an O2 contract. I saw there was a way to add an additional contact and save 20% so thought I'd look at th...

Paying my bill

Hi, I need the page with a live chat on it please, I need to pay my bill, but cant use my phone and app on both iphone and mac are saying the payment cant be made? If i could speak to someone and go through it manually, I can pay my bill, please help

Resolved! Device Credit Plan

Can you get a device plan showing VAT on the agreement? I asked O2 for this but they have just sent papercopies of my monthly bill but it is the part for the device that I need VAT invoices/receipts

Resolved! Contract hotspot restrictions

Hey, I was about to get an iPhone 12 Pro contract with unlimited data and I was wondering if there would be any restrictions on mobile hotspot? Thanks

Resolved! How to cancel

How do I cancel the extra added to my tariff?

Sony Xperis stopped receiving signal

Hi, I have had my Sony Experia for over 12 months now and suddenly in the last 2 days I have not been able to receive a signal at all. I have done the usual stuff like check no areaplane mode is on, re-set etc but its still not working. Any ideas? Th...

Resolved! Iwatch qeury

Can I add another iwatch to my account but have it linked to a different number, main device.

Resolved! Bolt ons

I have no data available on my account, this is leaving me without during the day when not on wifi. My o2 app will not allow me to purchase a bolt on to get through till next bill date. Please could you advise

Resolved! Number change

I bought a new sim card only monthly plan and gave my pac code straight away to keep my number, I have received my sim but how long does it take for the number to change?

Why are your offers terrible?

On the Internet I see much better deals than I am being offered as an existing customer. And when I try to talk to someone about that, the automated service keeps cutting me off. I can’t even make a complaint apparently. I hope someone can explain wh...

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