Replacement Sim

[elyce]

I lost my phone today and need a replacement sim. I am on a sim only contract but can only find info about replacing the device. Anyone know if i can get a sim with the same number or do i need to cancel the old one and get a new one?

[MI5 · Accepted solution]

You need to report the loss immediately @elyce and they will send you a replacement sim with your number on it https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[Cleoriff]

Hi @elyce

The first thing you need to do is report the loss of the phone asap

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[jonsie]

Once you have received the sim you will need to contact customer service again to get the lost/stolen bar removed. Just thought to clarify that for you.