Solved: Re: Replacement Sim

elyce · ‎19-08-2018

I lost my phone today and need a replacement sim. I am on a sim only contract but can only find info about replacing the device. Anyone know if i can get a sim with the same number or do i need to cancel the old one and get a new one?

MI5 · ‎19-08-2018

You need to report the loss immediately @elyce and they will send you a replacement sim with your number on it https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-08-2018

You need to report the loss immediately @elyce and they will send you a replacement sim with your number on it https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎19-08-2018

Hi @elyce

The first thing you need to do is report the loss of the phone asap

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Veritas Numquam Perit

jonsie · ‎20-08-2018

Once you have received the sim you will need to contact customer service again to get the lost/stolen bar removed. Just thought to clarify that for you.

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