on 07-01-2021 12:39
The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.
I previously spoke to the repair centre a week after dropping my phone off and they hadn’t even received my phone, since then absolutely nothing.
I’m pretty unhappy really, I appreciate it has been over the holiday period but I was told in store my phone would be back with me within 7 to 10 days
on 07-01-2021 12:48
Contact numbers are on the below as well as suggestions on how to get through:
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 07-01-2021 13:52
You'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
on 08-01-2021 14:46
Any other ideas? Im still paying for this phone and it was supposed to be a repair under warranty