Solved: Re: Remove data bar

MattDolton · ‎11-03-2019

How do I remove a data bar after a high bill? Spoke to Michaela at O2 and she said it was removed, but no luck yet.

Thanks

MI5 · ‎11-03-2019

@MattDolton it can take up to 24 hours to complete but make sure you restart your phone too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎11-03-2019

@MattDolton it can take up to 24 hours to complete but make sure you restart your phone too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-03-2019

Hey @MattDolton , I was wondering if there had been any progress with your bar since you posted yesterday morning?

Let us know how you get on!

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MattDolton · ‎12-03-2019

All fixed now. I know O2 want to protect users from large bills, but I travel frequently to India, so incur large data charges (no avoiding that!)and pay every month by DD. So not sure why these can't be taken into account...

MI5 · ‎12-03-2019

They should put a note on your account but these restrictions are likely set automatically by the computer!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-03-2019

@MattDolton

I understand it's not ideal for you, that's definitely feedback I can pass on to the Business!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

adamtemp64 · ‎12-03-2019

Consumer or business contract ?

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SophieStewart · ‎27-05-2020

I can’t seem to remove my premium bar. I pay my bills on time via DD so I am never in arrears!!!?? And I can’t seem to talk to anyone via customer service?

Cleoriff · ‎27-05-2020

@SophieStewart

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