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Level 1: Joiner
Posts: 1
Registered: ‎09-01-2019
Accepted Solution


I have just taken out a new contract with you.


My previous contract ended in mid-August yet from September to December I still paid over £50 a month, despite the device plan part of my contract having completed. Can I get a refund?

Level 66: Unequalled
Posts: 14,546
Registered: ‎31-03-2010

Re: Refund?

@richardw This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus


Level 28: Ingenious
Posts: 1,194
Registered: ‎02-07-2013

Re: Refund?

@richardw if you took your contract out with O2 directly then you will be on a refresh plan which means if your contract concluded in August from August onwards you will have only been billed for the airtime usage.

However if your contract is with O2 via a 3rd party like Carphone Warehouse then they don't offer the refresh tariffs and you will continue to pay your full plan rate until you upgrade or leave.
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Refund?

Hi @richardw, and welcome to the forum Wave There's some great info above, but in case you have any other questions please do give us a shout!

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