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Refund?

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richardw
Level 1: Joiner
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on ‎09-01-2019 15:47

on ‎09-01-2019 15:47

I have just taken out a new contract with you.

 

My previous contract ended in mid-August yet from September to December I still paid over £50 a month, despite the device plan part of my contract having completed. Can I get a refund?

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PhoneChanger
Level 30: Meditator
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on ‎09-01-2019 16:05

on ‎09-01-2019 16:05

@richardw if you took your contract out with O2 directly then you will be on a refresh plan which means if your contract concluded in August from August onwards you will have only been billed for the airtime usage.

However if your contract is with O2 via a 3rd party like Carphone Warehouse then they don't offer the refresh tariffs and you will continue to pay your full plan rate until you upgrade or leave.

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Bambino
Level 86: Prestigious
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on ‎09-01-2019 16:02

on ‎09-01-2019 16:02

@richardw This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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PhoneChanger
Level 30: Meditator
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on ‎09-01-2019 16:05

on ‎09-01-2019 16:05

@richardw if you took your contract out with O2 directly then you will be on a refresh plan which means if your contract concluded in August from August onwards you will have only been billed for the airtime usage.

However if your contract is with O2 via a 3rd party like Carphone Warehouse then they don't offer the refresh tariffs and you will continue to pay your full plan rate until you upgrade or leave.
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EmilieT
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on ‎10-01-2019 13:03

on ‎10-01-2019 13:03

Hi @richardw, and welcome to the forum Wave There's some great info above, but in case you have any other questions please do give us a shout!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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