Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎09-01-2019
Accepted Solution

Refund?

I have just taken out a new contract with you.

 

My previous contract ended in mid-August yet from September to December I still paid over £50 a month, despite the device plan part of my contract having completed. Can I get a refund?

Level 62: Glorious
Posts: 11,543
Registered: ‎31-03-2010

Re: Refund?

@richardw This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Level 26: Upbeat
Posts: 953
Registered: ‎02-07-2013

Re: Refund?

@richardw if you took your contract out with O2 directly then you will be on a refresh plan which means if your contract concluded in August from August onwards you will have only been billed for the airtime usage.

However if your contract is with O2 via a 3rd party like Carphone Warehouse then they don't offer the refresh tariffs and you will continue to pay your full plan rate until you upgrade or leave.
Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: Refund?

Hi @richardw, and welcome to the forum Wave There's some great info above, but in case you have any other questions please do give us a shout!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature