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Level 1: Joiner
Posts: 1
Registered: ‎09-01-2019
Accepted Solution


I have just taken out a new contract with you.


My previous contract ended in mid-August yet from September to December I still paid over £50 a month, despite the device plan part of my contract having completed. Can I get a refund?

Level 63: Greatness Assured
Posts: 11,994
Registered: ‎31-03-2010

Re: Refund?

@richardw This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus


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Level 26: Upbeat
Posts: 958
Registered: ‎02-07-2013

Re: Refund?

@richardw if you took your contract out with O2 directly then you will be on a refresh plan which means if your contract concluded in August from August onwards you will have only been billed for the airtime usage.

However if your contract is with O2 via a 3rd party like Carphone Warehouse then they don't offer the refresh tariffs and you will continue to pay your full plan rate until you upgrade or leave.
Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: Refund?

Hi @richardw, and welcome to the forum Wave There's some great info above, but in case you have any other questions please do give us a shout!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!

If you'd like to take part, why not register? Smiley Happy