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Refund of a Deposit

Anonymous
Not applicable

Good evening all,

 

I am due a refund for a deposit and I see that my balance now is zero (before it was in credit) since I asked for the deposit to be refunded. I was wondering how long does it take for the Refund to be processed and back onto my account. It has already been nearly 10 working days and nothing shows on my statement. 

 

Is it normal or shall I contact Customer Service as I never received any notifications?

 

Many thanks in advance for your responses,

 

Myriam

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MI5
Level 94: Supreme
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Registered:
10 to 14 days is the norm but CS can check for you if you wish to check with them.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
10 to 14 days is the norm but CS can check for you if you wish to check with them.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Thank you very much slight_smile That was quick.
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MI5
Level 94: Supreme
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Registered:
I can only apologise that your refund wasn't as quick wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
lol slight_smile
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