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Refund for upfront cost.

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Nadia3
Level 1: Joiner
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on ‎04-05-2021 20:36

on ‎04-05-2021 20:36

How can i get a refund? Ive purchased the iphone12 pro max deal for £30 upfront but after they have charged me this money they asked me for another £450 deposit and i want to get a refund of £30 and cancel this plan.
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MI5
Level 94: Supreme
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on ‎04-05-2021 20:43

on ‎04-05-2021 20:43

@Nadia3 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153226 Posts
  • 653 Topics
  • 29245 Solutions
Registered:

on ‎04-05-2021 20:43

on ‎04-05-2021 20:43

@Nadia3 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
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Registered:

on ‎05-05-2021 12:32

on ‎05-05-2021 12:32

Hey @Nadia3 how did you get on with customer services? Did they get things sorted out for you? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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