Refresh for existing customers

[Anonymous]

Can anyone from O2 tell me if/when you are intending on offering Refresh to existing customers? And I'm not talking about signing up for it once my current contract expires, I mean converting my existing tariff to a Refresh tariff. I, and others, based on comments I have seen on the facebook page, have been led to believe that we may be offered the chance to switch to a Refresh tariff?

Can anyone confirm or deny this?

[MI5 · Accepted solution]

Its only available for new customers or existing ones at renewal. O2 have never suggested anything else.....

[perksie]

MI5 is right, you can't just update every time a new contract comes out.

The only way would be to pay off the outstanding months of your existing contract.

From a previous thread you only seem to have just started a new contract.

[Anonymous]

Not officially no, but hints have been made. It just annoys me that suggestions to this effect are made with nothing to back it up a month after I was told to "Keep my eyes peeled, there should be some exciting news soon". If its never going to happen then that's fine. In all honesty I would be surprised of they did offer such a deal to existing customers, but if they aren't going to offer anything just confirm it. Everytime its asked the answers seem to be very vague.

[MI5]

Vague is O2's way of late, unfortunately..... 😞

[version7point0]

Hi jw24.

Although it would be awesome for existing customers to be allowed to "Refresh" it simply will not happen.

Look at it this way:

On a standard tariff the reason you get your phone free (or sometimes a little up front) is because over the course of 1/1.5/2 years your line rental covers partly your allowances and partly your expensive phone.

If you exit early or upgrade early the network fails to recoup the cost of the phone. So although you are more than willing to stay with the network they still need to take a loss to allow you to move onto a shiny new tariff setup.

Hope this clears things up.