Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I have been overcharged for calls i have not made.

I have received a bill for 130 pounds. My phone was lost last month, however there was a lock on it so no calls could have been made. Last month O2 took 100 pounds out of my bank account for a bill and i was left with 15 pounds to last me. I've looke...

Resolved! Calls dropping consistantly with full signal!

I have 100% 2G signal (3G switched off on iphone5 as there is none here). Why are voice calls so bad that nobody can here me, calls keep dropping and it sounds to the person on the other end of the line like I'm under water. Not just an issue with th...

Resolved! Please return the deposit to me

Dear sir/madam,I pay 500pound deposit when i made a new monthly contract with O2 on 21/09/2012 at clydebank store,the sales told me can return me the deposit after 3months,so I went to the clybank store to Request a refund on January,and i already pr...

Resolved! O2 Travel, Simplicity and bolt-ons

Hello, I was wondering if anyone is able to respond to what I assumed would be a simple question, but which O2's (borderline rude) Live Chat service and (less rude, but apparently just as lacking in knowledge) Twitter team seem unable to understand, ...

O2 Customer Services

Just got to take the time to say thanku o2 customer services for a trouble free dispute, u were so helpful and precise and also gave me money off my next bill for any trouble caused.MANY THANKS again and keep up the good work

Resolved! I can't downgrade after one year !!!

I have one contract for 2 4 months , now one year has passed and although my paperwork says that I can downgrade after one year the advisers are saying that things have changed and my contract doesn't have a cheaper options. I can see the 50 minutes ...

Resolved! Early Upgrade

hi, can anyone tell me if an early upgrade means that i can end my contract at that date or do i have to wait till the actual expiry date of the contract?

Resolved! Going abroad - phone help please.

Hi, i'm hoping someone can help me with what may appear to be a very simple query.I am due to go abroad for christmas/ new years on friday. I'm on a pay-monthly contract, with 500MB of data, and 600 minutes on calls. I want to be able to call home if...

Resolved! MMS and data allowance

I have monthly data allowance 100MB-can I send MMS for free as data usage or are they charged separately?Many thanks.

Resolved! Connectivity to Internet

I have recently changed to a different tariff but cannot connect to the internet using safari when I am not in a wifi area. I have 1 GB of intenet data available to me so appreciate some advice. This new contract will be of no use if ~I ab unable to ...

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