Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can you cancel a contract without penalties

i have had my phone cut off,as they deem that i have used my phone excessively.my bill payment date is 25th march,but they cut it off a week ago but iam on hols in Australia.i go on chat live all i get is call customer services 202 from your phone,it...

Resolved! Can't see my bill online

When I'm signed in to My O2 I can't see my bill (I pay monthly). I have changed my password as it suggests several times but that doesn't work. What else can I do?

Resolved! How do I put my old number on my new sim?

I just got a new replacement iPhone from my insurance company and it didn't come with a sim so I ordered a new one. It's came today but I don't want the new number, I want back my old number on to this card. Anyone know how I can do that?

Resolved! International Favourites

How do I cancel my O2 international favourites bolt on?According to the texts O2 had sent me earlier on, the anniversary date is tomorrow and I was told on the text that I need to cancel it 48 hours before the anniversary date.However, I have missed ...

Resolved! Is This a Phone or 02 Problem?

My iphone5 is on contract with 02 and my wife's phone is Pay 7 Go and BOTH experience the same problem whenever we stay at this location ST3 When making a call we can hear the other party as clear as day but they cannot hear us and usually hang up af...

Resolved! Paying Off Contract Early

Hi, I'm new to the forum, and I wanted to ask a question about paying off my contract early. I have 5 months left of my 24 month contract. I was wondering, the amount I pay off on the remaining 5 months, what should this amount include? Is it just th...

Resolved! connecting to BTopenzone

hello everybody!I have a O2 sim card and in my area I can see bt OpenzoneI tried to connect after topping up 10 pounds using 079xxxxxxxx or 4479xxxxxxxx i can't use the btopenzoneI receive the message:Unable to complete the login call. Please try aga...

Resolved! upgrade

my contractends on the 17th april...all through the last few months whenever i pay my bill i always notice that on the right hand side of my o2 it has always said that i can upgrade 1 month early and the date i can upgrade is the 17th march(which wil...

Resolved! pay+go go no extra allowance/reward?

Hi,I have been on the pay+go go for 3 months now and topped up well before the anniversary date so the £10 is taken automatically.I was told by an O2 customer service that the tarrif i am on will treble once i have been with O2 for 3 months and then ...

Resolved! o2 data bolt on

I recently purchased £10 of data (1gb) I had only used less than 100mb of it when my new month started, I have now found out that my data counter has been reset to my 500mb allowance, whats happened to the remainder of the 1gb I paid for ?

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