Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Reduce my contract amount

Hello everyone,Was wondering if any of you brain boxes out there could give me a hand. I have had contracts with 02 since 2007. I am nearly halfway through my current 2 year contract but I need to reduce my tariff to the lowest possible as I am going...

Resolved! Extortionate text costs from USA

I have O2 simplicity 300 and as such I get unlimited free texts but was billed for more than £70 in texting from the USA. My package does not state free texts in the uk like the call tariffs do, just free unlimited texts. How does O2 get away with th...

Resolved! Need unlimited Internet!

I've recently moved out from home to live with my girlfriend..... Which is where my problem starts! Not with my girlfriend but with her not having wifi, being a pay and go customer I get a whopping 500mb of Internet usage (sarcasm implied!) seriously...

Resolved! very disapointed!!

i would just like to say i am very disapointed with my new contract i have been a customer with o2 for a very long time. i recieved my upgrade in september and got the galaxy s3 and the phone i recieved had to be taken back after having it for a day!...

Resolved! 3 Replacement phones in one week

I don't know if i am posting in the correct place but i just wanted to vent some anger. Since friday the 8th of march I have recieved 3 replacement phones for my HTC one x from o2 insure. The first phone i received had issues with the touch screen ke...

Resolved! able to lower a tarrif

I currently have 2 contracts with 02 1 iphone and 1 blackberry, when i bought the iphone contract in store the assistants said after a year I could lower the blackberry contract. Now one year on after paying for 2 contracts, sales team have told me I...

Resolved! Upgraded to iPhone 5 - Phone is Scratched

Hi, Did my upgrade in the O2 store yesterday, phone was shrink-wrap sealed so didn't really think much about it, presumed it would be brand new. Anyway, unwrapping it when I got home, noticed a nasty scratch that you can actually feel on the back (th...

Resolved! Can I send all incoming calls to voicemail when overseas?

I'm on a simplicity 30 day rolling contract and not wanting to incur any extra roaming costs where possible (as I get lots of call centers cold calling, grr!) whilst away on work next week, is it possible to divert all incoming calls to straight to v...

Resolved! my simplicity tariff

i have just got my new galaxy y,and i am on the simlicity pay monthly,well everytime i send a txt my money go,s down on my fone,could u help me i thought i had plenty of txts left?

Resolved! Track my Order

can someone please tell me why i can't track my order. This message keeps coming up:Bad RequestYour browser sent a request that this server could not understand.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument ...

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