Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

When i signed up for this contract it said that i would be paying £16.50 a month, when in actual fact iam paying £26 a month. Why is this?

Resolved! Can't access Bt open-zone, O2 Wi-fi or The Cloud

I've just changed from blackberry handset to iPhone 3GS. I've canceled the blackberry bolt-on and now have the all rounder bolt-on. I'm having trouble finding any wi-fi hotspots when I'm at home. I was out earlier today and managed to find a bt open-...

Resolved! credit disapearing

hi i wonder if any one can help,im akling on behalf of my mother,every other day or so £1 keeps disapearing off her credit without the phone being used,can any one shed any light on this or how we can resolve it

Resolved! Cancelling a contract early

I was wondering if someone could help me out - if I cancel a contract early does it affect my chances of getting another contract with O2 in the future? To clarify the situation - I am 1 year in to a 2 year contract with a Blackberry handset (It seem...

Resolved! Cancellation of contract

Unfortunately I have had to cancel my new contract with O2 as I receive absolutely no signal within my house. The phone states that I'm not registered on the network, unless I'm in my garden.having rung CS, they have stated that I am in fact only rec...

Resolved! Early upgrades

I currently have no phone and I am paying £40 a month for a phone I cant use, I cant afford to take out a contract with a different phone company and pay this contract. Nor can I afford to buy a new phone, I've been with o2 for several years and have...

Really Really poor customer experience

I purchased my first smart phone and a £31 a month tariff via o2. The tariff was advertised as unlimited texts, calls and 1gb data - sounded great. When I got the first bill it had an extra £20 for adding pics to text messages - I had been putting sm...

Resolved! Can I add another phone line to my account for my son

Can you please tell me how i would go about adding another phone and line to my account for my son?

Unbelievably bad customer service. 8 days, hours of calling and waiting, still not resolved.

My phone service went down at my home 8 days ago. I am self employed and use my phone for work. o2 said a mast is broken but they have no idea of when it will be fixed because nobody can get in touch with any engineer's. Maybe phone them? o2 is suppo...

Resolved! Handset Upgrade Queries

I am due my first upgrade at the end of Feb, and I am unsure of a couple of things.. Firstly, when it says 'upgrade' does that refer to my handset? Secondly, when and how can I see my handset ugrade options? Will o2 contact me regarding the upgrade, ...

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