Reconnecting my service

[Bradleigh]

I’ve paid my bill, had confirmation that all bars will be taken off my account, but I’ve still not been connected. Its been over 48 hours since I paid, can you please help

[TallTrees]

Hello @Bradleigh 

Welcome to the o2 community

Unfortunately we have no access to accounts so you will need to contact o2 customer services here:

Guide: How to find help & contact O2 

[pgn]

It can take up to a week or more for O2's systems to catch up when a phone has been disconnected for missed payments, @Bradleigh 

Do consider setting up a Direct Debit to avoid this hassle in the future - it can be done in your MyO2.

O2 can be contacted as shown in Guide: How to find help & contact O2 if you are still without service next week.

Good luck!