Solved: Recent Ugrade

K_G · ‎02-04-2020

Hi,

I've recently upgraded my sim only contract to 12m. I'm supposed to receive my new sim today. At the website it says you will et Disney+ for 6 month with any upgrade option. but while upgrding it didn't gave me option to add Disney+ . when I go to my O2 and try to add as extra. it still says 5.99 p.m. andnot free for 6 month. Also didn't received any communication regarding how to add this either. I did received email like upgrade successfull , sim on the way etc.

I was just wondering how can I add free 6 month Disney+ ?

Thanks

MI5 · ‎02-04-2020

@K_G

Your MyO2 will update in a few days to give you the option to add it as a free extra.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-04-2020

@K_G

Your MyO2 will update in a few days to give you the option to add it as a free extra.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-04-2020

@K_G

Via My O2 and add it as an extra.

https://www.o2.co.uk/extras/disney-plus

Currently taking a bit of time to catch up though...

Veritas Numquam Perit

K_G · ‎02-04-2020

Thanks. it been couple of days already but lets see what happen till next week probably. i was giving the benefit of doubt as didn't received new sim yet. probably thats why.

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