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Level 14: Rising star 
Posts: 520
Registered: ‎02-01-2014
Accepted Solution

Real or fake ? Phone call re contract this

[ Edited ]

Yesterday I received a call from a man from 02.   He said my contract had ended (or was coming to an end).  

 The call was curtailed. I dont think I have a contract; Im partially hearing, calls of this nature are tricky .

Being busy with someone  the man said he would ring back.

 

Ive checked my account and it looks as if my tariff ended in Feb 2018 !!, but i pay just over 5.00 for data, minutes and calls.  Use 0-10  minutes a month,  texts 220   , data , 200  sometimes - all monthly. And have done , probably since Feb 2018. The phone was my own.

 

So was this a real or fake call?  I found nothing on my account about change.  What are the options if i need to change. All i can find is £8.00 for more amounts that I would use.

Thank you.

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Posts: 106,314
Topics: 557
Solutions: 14,026
Registered: ‎04-04-2012

Re: Real or fake ? Phone call re contract

Hi @Jenny105

NEVER accept any offers of upgrades, phones or contracts from a cold call.

You won't be getting a good deal at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 14: Rising star 
Posts: 520
Registered: ‎02-01-2014

Re: Real or fake ? Phone call re contract

[ Edited ]

The call looked as if it came from 02...... but the style and use of the word  ''contract''  encouraged me curtail it.

Normally I don't answer calls as no one calls me becase they know calls are hard. I only answered because a member of the family was in a job interview that day.

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Anonymous
Posts: 0

Re: Real or fake ? Phone call re contract

It’ll be one of those trusted partners that will put you on a business contract that you won’t be able to get out of

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Posts: 106,314
Topics: 557
Solutions: 14,026
Registered: ‎04-04-2012

Re: Real or fake ? Phone call re contract

Looking at your usage you don't need a change of tariff anyway.
Just block the number so they can't bother you again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,703
Topics: 575
Solutions: 3,898
Registered: ‎04-01-2009

Re: Real or fake ? Phone call re contract

if you are happy with the deal you are on and the amount you pay then there is n need to change. You are now on a rolling 30 day contract.

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Level 68: Extraordinaire
Posts: 15,615
Registered: ‎31-03-2010

Re: Real or fake ? Phone call re contract

@Jenny105 Never accept any deal from a cold caller, be it O2 or any other company. It's very easy to block a number.

  1. Open the Phone app.
  2. Tap the 3-dot icon (top-right corner).
  3. Select Settings.
  4. Select Call Blocking
  5. You will then have the option to Add A Number

There are also dedicated apps, but this is the simplest and easiest way.

I DO NOT WORK FOR O2



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Level 14: Rising star 
Posts: 520
Registered: ‎02-01-2014

Re: Real or fake ? Phone call re contract

Thank you for the advice. I looked for the block call option after the call came in but couldnt find it. I'll check out the manual.

 

It was the one hour when I thought i might get a call . Normally its no calls at all, at all. There use of the  word 'contract' alerted me. I have to buy my phones I never get them on contract..

I would check with you guys and gals or 02 before making any changes.

 

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Posts: 106,314
Topics: 557
Solutions: 14,026
Registered: ‎04-04-2012

Re: Real or fake ? Phone call re contract

We're always here to help you whenever you need us Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)