Real or fake ? Phone call re contract this

[Jenny105]

Yesterday I received a call from a man from 02.   He said my contract had ended (or was coming to an end).  

 The call was curtailed. I dont think I have a contract; Im partially hearing, calls of this nature are tricky .

Being busy with someone  the man said he would ring back.

Ive checked my account and it looks as if my tariff ended in Feb 2018 !!, but i pay just over 5.00 for data, minutes and calls.  Use 0-10  minutes a month,  texts 220   , data , 200  sometimes - all monthly. And have done , probably since Feb 2018. The phone was my own.

So was this a real or fake call?  I found nothing on my account about change.  What are the options if i need to change. All i can find is £8.00 for more amounts that I would use.

Thank you.

[MI5 · Accepted solution]

Hi @Jenny105

NEVER accept any offers of upgrades, phones or contracts from a cold call.

You won't be getting a good deal at all.

[Jenny105]

The call looked as if it came from 02...... but the style and use of the word  ''contract''  encouraged me curtail it.

Normally I don't answer calls as no one calls me becase they know calls are hard. I only answered because a member of the family was in a job interview that day.

[Anonymous]

It’ll be one of those trusted partners that will put you on a business contract that you won’t be able to get out of

[MI5]

Looking at your usage you don't need a change of tariff anyway.
Just block the number so they can't bother you again.

[jonsie]

if you are happy with the deal you are on and the amount you pay then there is n need to change. You are now on a rolling 30 day contract.

[Bambino]

@Jenny105 Never accept any deal from a cold caller, be it O2 or any other company. It's very easy to block a number.

1. Open the Phone app.
2. Tap the 3-dot icon (top-right corner).
3. Select Settings.
4. Select Call Blocking
5. You will then have the option to Add A Number

There are also dedicated apps, but this is the simplest and easiest way.

[Jenny105]

Thank you for the advice. I looked for the block call option after the call came in but couldnt find it. I'll check out the manual.

It was the one hour when I thought i might get a call . Normally its no calls at all, at all. There use of the  word 'contract' alerted me. I have to buy my phones I never get them on contract..

I would check with you guys and gals or 02 before making any changes.

[MI5]

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