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Roaming not working

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William_1660
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on ‎09-11-2018 23:11 - last edited on ‎12-11-2018 14:29 by

on ‎09-11-2018 23:11 - last edited on ‎12-11-2018 14:29 by

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?

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MI5
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on ‎09-11-2018 23:27

on ‎09-11-2018 23:27

@William_1660 wrote:

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?

You need to contact customer services @William_1660 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎09-11-2018 23:27

on ‎09-11-2018 23:27

@William_1660 wrote:

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?

You need to contact customer services @William_1660 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-11-2018 00:19

on ‎10-11-2018 00:19

If your bill was larger than usual and especially somewhere like Ghana, they could well have restricted your account if they suspected a possible case of someone using your sim fraudulently or until you have made a payment for the excess.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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