You should have a second, separate log in for the two accounts @Sue2022 .
Eventually you should be able to merge them so you can see both together, but while o2 are moving to a new customer system and moving Virgin customers over they have suspended the ability to do this.
You can also reach out to o2 on their social media for help:
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
