RIP OFF Hidden charges.FROM O2

[Anonymous]

I hate been ripped off but i find o2 have these hidden charges that are not very clear till you use them.. i.e mms messages ,0844 numbers .text longer than 3 messages . I rang an 0844 number got through had my conversation then found call cost nearly £3 at 20p per min had i known i would have rang on my landline at 5p per min...so rang 4445to air my veiw spoke to c/s who said it in terms and conditions so asked why not be informed that there would be a charge before connecting the call.? not got that facility but he aggreed that it was wrong to be ripped of like this but whey hey just read terms and conditions .. i really feel o2 have let me down .. told him i was going to not renew when monthly birthday pay and go due he wasnt bothered ..said goodbye. so thats it time to find a better provider despite being a customer for donkeys years since (cellnett). they dont care so i will vote with my feet and move on if we all did this perhaps they might be that little bit more concerned,my mrs is with o2 also she agrees with me so another long term customer lost

[Anonymous]

thanks that seem a good idea..

[Anonymous]

yeah I know I just got so frustrated with o2 call centre they wasn't bothered to be honest ? if a customer rang me to complain and stop using my services I would have refunded the cost as a gesture. wyt?

[Anonymous]

yeah told call centre ,I live in Runcorn so I think I will be visiting head office in preston brook

[Anonymous]

It may look like the agent wasn't concerned but I would hope they are.

No business wants to lose customer base.

People revert to type when under pressure so maybe this occurred although in Customer Service they should remain helpful and upbeat at all times.

If you so wish here is he formal complaint procedure.

http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

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@Anonymous wrote:
yeah I know I just got so frustrated with o2 call centre they wasn't bothered to be honest ? if a customer rang me to complain and stop using my services I would have refunded the cost as a gesture. wyt?

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I am not commenting on your particular case @Anonymous , merely speaking generally.

If a company does something wrong, misleads a customer for example, and is taken to task then some sort of compensatory payment may well be appropriate.  A "goodwill payment" or gesture on the other hand may be appropriate where the company is NOT in the wrong but wishes to do something to acknowledge and retain a customer's loyalty.  Goodwill gestures should not be made willy nilly every time customers complain otherwise a company like O2 would soon disappear from the market place.

Speaking from my own experience every time I have purchased a product from O2 I have been bombarded with documentation regarding the contract, terms and conditions etc. Not the most exciting of documents to read but customers are expected to read and what is more imprtant to understand them so that future difficulty cannot arise on the basis of "I didn't know" or "I didn't realise".  

Gerry

[Anonymous]

Hi gerry yes I agree it only when I use first time that I realise costs I.e mms
More than 3 texts long ect but free mins must mean free..? Not just mobile and geo numbers lets keep it simple ?
E

[adamtemp64]

unfortunatly it is in the t&c this is why it is so important to read them

2. Inclusive Minutes and Call Charges

1. Subject to these Tariff Terms, inclusive minutes on Pay Monthly tariffs can be used for calls made in the UK from your SIM Card to:

   • a. UK landlines (starting 01, 02 or 03); and
   • b. numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange or T-Mobile (together Everything Everywhere), Vodafone and Three, and providers like Virgin Mobile and Tesco Mobile that use major operators' networks to provide their services), provided that we may exclude from your inclusive minutes allowance calls made to any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling,paging services, onward calling services or numbers that pay a revenue share. Calls to some telephone helplines are also free of charge and don't use up minutes from your inclusive allowance. A full list of these numbers can be found at: www.o2.co.uk/mobilestariffs/tariffs/freenumbers.

P.s. the pages for tariffs when signing up online also make it clear use this as an example https://www.o2.co.uk/shop/refreshTariffs/samsung/galaxy-s5-black/

[Anonymous]

I will not ring 0844 numbers if I can't find an alternative I don't deal with that company it's all a big rip off

[jonsie]

I always ring the overseas number or use SAYNO.

[Anonymous]

In future I won't be ringing any with 08 I think I will invent an app that gives companies geo numbers I would be millionaire.lol..