@Anonymous wrote:
thats right thats why i wont deal with companies that use them because they are making money just on the phone call which is greedy and leaves a customer no choice if they have a problem
@Anonymous @Anonymous. Without knowing, for example, how the income derived from such a call is I don't think we should jump to any conclusion that involves accusations of "greed". For example, it may be that a significant proportion helps offset the costs involved in dealing with the customer complaints. Perhaps a better way would be for companies to charge for support calls on a "no solution no fee" basis?
Another point worth making is that for better or for worse we live and work in a competitive society. It might be argued that we'd be better off with one standard telephone service throughout the land - but would such a monopoly guarantee an efficient, effective, economic and reliable service? Until then we will just have to put up with the confusing range of options available as best we can (or revert to writing letters with the associated outrageous postage charges!!!)
Gerry
