Quitting Pay and Go Go Go

[Anonymous]

Hey everyone,

I recently moved over to Pay and Go Go Go, and frankly I am not at all impressed, so I would like to swap back to Pay and Go. 

The questions is, how do I do it? I am at a loss to know what to do. 

Thanks in advance to anyone who can help.

[perksie]

You should be able to log into your MyO2 account and change to a different tariff there.

If that doesn't work for you look in "Contact us" at the foot of the page for how to get in touch with O2.

[Anonymous]

Thanks for your response. However, when I log in, I get the messages 'The subscriber is not a valid Prepay customer' and 'Unfortunately you can't change your tariff at the moment.<br/>There's a technical problem. For help, contact customer service.'

Apparently there is no longer a live chat option, so I suppose I am left to phone customer services...? I can't access any of my o2 services on the mobile phone, they never work.

[perksie]

Live chat and CS may be closed until the morning, the opening times are in "Contact us".

[jonsie]

I believe you can only change tariff once in any 30 day period.

[MI5]

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@jonsie wrote:

I believe you can only change tariff once in any 30 day period.

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Correct.

If you have just switched over you will have to wait to change your tariff.

You can request it and it will change automatically at your aniversary date, but not immediately.

[perksie]

How can anyone choose a traiff, then say they're not happy with it?

[Anonymous]

How can anyone choose a tariff and then say they're not happy with it?

Maybe once they've started using it and realise it doesn't work for them? 

[perksie]

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@Anonymous wrote:

How can anyone choose a tariff and then say they're not happy with it?

Maybe once they've started using it and realise it doesn't work for them? 

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It's clear what you get and all the Pay and Go tariffs are here to view, so nothing is hidden:

https://www.o2.co.uk/freesim/

[MI5]

Coma, what problems are you having with Pay & Go Go Go ?