on 13-11-2013 23:20
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on 13-11-2013 23:20
Hey everyone,
I recently moved over to Pay and Go Go Go, and frankly I am not at all impressed, so I would like to swap back to Pay and Go.
The questions is, how do I do it? I am at a loss to know what to do.
Thanks in advance to anyone who can help.
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on 14-11-2013 13:36
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on 14-11-2013 13:36
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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13-11-2013 23:22 - edited 13-11-2013 23:24
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13-11-2013 23:22 - edited 13-11-2013 23:24
You should be able to log into your MyO2 account and change to a different tariff there.
If that doesn't work for you look in "Contact us" at the foot of the page for how to get in touch with O2.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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13-11-2013 23:27 - edited 13-11-2013 23:28
Thanks for your response. However, when I log in, I get the messages 'The subscriber is not a valid Prepay customer' and 'Unfortunately you can't change your tariff at the moment.<br/>There's a technical problem. For help, contact customer service.'
Apparently there is no longer a live chat option, so I suppose I am left to phone customer services...? I can't access any of my o2 services on the mobile phone, they never work.
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on 13-11-2013 23:29
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on 13-11-2013 23:29
Live chat and CS may be closed until the morning, the opening times are in "Contact us".
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on 14-11-2013 06:14
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on 14-11-2013 06:14
I believe you can only change tariff once in any 30 day period.
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on 14-11-2013 10:52
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on 14-11-2013 10:52
@jonsie wrote:I believe you can only change tariff once in any 30 day period.
Correct.
If you have just switched over you will have to wait to change your tariff.
You can request it and it will change automatically at your aniversary date, but not immediately.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-11-2013 11:01
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on 14-11-2013 11:01
How can anyone choose a traiff, then say they're not happy with it?
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on 14-11-2013 12:43
How can anyone choose a tariff and then say they're not happy with it?
Maybe once they've started using it and realise it doesn't work for them?
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on 14-11-2013 12:57
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on 14-11-2013 12:57
@Anonymous wrote:How can anyone choose a tariff and then say they're not happy with it?
Maybe once they've started using it and realise it doesn't work for them?
It's clear what you get and all the Pay and Go tariffs are here to view, so nothing is hidden:
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 14-11-2013 12:59
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on 14-11-2013 12:59
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.