Proof of usage and insurance help pls

[Sinth]

Hi guys 

Been in contact with o2 for a proof of usage document. I accidently broke my phone at the gym and o2 doesn't log phones not bought from them.

I had s24 ultra and been using it on the network until it broke yesterday. 

Need help as insurance need this proof of usage report with correct imei and last usage. 

[MI5]

@Sinth 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Sinth]

Cheers I've done it through Instagram. 

Passed security but they have since gone quiet. 

[MI5]

@Sinth 

Just give them a nudge every now and then.