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PAC code not working

Nebulanl
Level 1: Joiner
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I’ve recently swapped over from another network and given my PAC code several times online and on the phone. I’m still continuing to pay for two pay monthly contracts as the PAC code isn’t working and my number has stayed connected to my old network? I am not getting any help just pushed around and told to wait up to a 5 days to even hear back.

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gmarkj
Level 66: Unequalled
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Are you giving the PAC via chat @Nebulanl ?
See if the form in the guide below helps:

Guide: Migration & porting into O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Nebulanl 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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