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Proof of usage and insurance help pls

Sinth
Level 1: Joiner
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Hi guys 

 

Been in contact with o2 for a proof of usage document. I accidently broke my phone at the gym and o2 doesn't log phones not bought from them.

 

I had s24 ultra and been using it on the network until it broke yesterday. 

 

Need help as insurance need this proof of usage report with correct imei and last usage. 

 

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MI5
Level 94: Supreme
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@Sinth 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sinth
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Cheers I've done it through Instagram. 

 

Passed security but they have since gone quiet. 

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MI5
Level 94: Supreme
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@Sinth 

Just give them a nudge every now and then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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