cancel
Showing results for 
Search instead for 
Did you mean: 

Proof of Purchase

CLB-
Level 2: Apprentice
  • 34 Posts
  • 6 Topics
  • 0 Solutions
Registered:
Evening Guys

I’m having problems with Apple regarding activation lock o2 provided me a pdf of a proof of purchase there now requesting the original receipt is this a realistic ask I did get the phone around 12 months ago

Thank you
Message 1 of 18
1,688 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
Apple are notoriously difficult over this type of thing.
Regardless of our opinions on it being reasonable or not, unless you do exactly as they ask, they won't help you 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 18
1,451 Views
17 REPLIES 17

Anonymous
Not applicable

@CLB- Do you have the receipt? Could you not ask O2 if they have it on record 

Message 2 of 18
1,453 Views

MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
Apple are notoriously difficult over this type of thing.
Regardless of our opinions on it being reasonable or not, unless you do exactly as they ask, they won't help you 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 18
1,452 Views

Anonymous
Not applicable
Sad but true Apple are brutal, often wanting original packaging, credit card statements, passports and all sorts of hoop jumping.
This is so people who nick iPhones can't get the activation lock lifted very easily. But does mean if you buy one legitmately you should keep everything, even the plastic wrappings.
Message 4 of 18
1,447 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

If you bought it from o2 it should be available in myo2 .

 

But what is the issue with activation lock ? 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 18
1,445 Views

Anonymous
Not applicable

If you forget your Apple ID or otherwise get locked out of your iphone, the activation lock if enabled, prevents access to anything after the phone lock screen. Even if the phone is factory wiped. It is unhackable to all intents and purposes, all you can do is break the phone up for parts.

Only Apple or someone with the correct Apple ID and credentials can disable it and it's why if you are selling or buying a previously used IPhine you have to make sure the activation lock is disabled.  https://support.apple.com/en-gb/HT201365

Message 6 of 18
1,441 Views

CLB-
Level 2: Apprentice
  • 34 Posts
  • 6 Topics
  • 0 Solutions
Registered:
Forgotten Apple ID and password 🙈 it’s nat me it’s my daughter, I just wanted to know if it was easy enough to request an original receipt
Message 7 of 18
1,428 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@CLB- It should be on myo2

@Anonymous I do know how it works had every apple since the iPhone 3 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 8 of 18
1,423 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@CLB- Have you tried all the advice here https://support.apple.com/en-gb/HT201487

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 9 of 18
1,419 Views

Anonymous
Not applicable

I was addressing our wider audience @adamtemp64 🙂

Message 10 of 18
1,417 Views