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Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017
Accepted Solution

Proof of Purchase

Evening Guys

I’m having problems with Apple regarding activation lock o2 provided me a pdf of a proof of purchase there now requesting the original receipt is this a realistic ask I did get the phone around 12 months ago

Thank you
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Anonymous
Posts: 0

Re: Proof of Purchase

@CLB- Do you have the receipt? Could you not ask O2 if they have it on record 

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Proof of Purchase

Apple are notoriously difficult over this type of thing.
Regardless of our opinions on it being reasonable or not, unless you do exactly as they ask, they won't help you Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Proof of Purchase

Sad but true Apple are brutal, often wanting original packaging, credit card statements, passports and all sorts of hoop jumping.
This is so people who nick iPhones can't get the activation lock lifted very easily. But does mean if you buy one legitmately you should keep everything, even the plastic wrappings.
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Proof of Purchase

If you bought it from o2 it should be available in myo2 .

 

But what is the issue with activation lock ? 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: Proof of Purchase

[ Edited ]

If you forget your Apple ID or otherwise get locked out of your iphone, the activation lock if enabled, prevents access to anything after the phone lock screen. Even if the phone is factory wiped. It is unhackable to all intents and purposes, all you can do is break the phone up for parts.

Only Apple or someone with the correct Apple ID and credentials can disable it and it's why if you are selling or buying a previously used IPhine you have to make sure the activation lock is disabled.  https://support.apple.com/en-gb/HT201365

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Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017

Re: Proof of Purchase

Forgotten Apple ID and password 🙈 it’s nat me it’s my daughter, I just wanted to know if it was easy enough to request an original receipt
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Proof of Purchase

@CLB- It should be on myo2

@Anonymous I do know how it works had every apple since the iPhone 3 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Proof of Purchase

@CLB- Have you tried all the advice here https://support.apple.com/en-gb/HT201487

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: Proof of Purchase

I was addressing our wider audience @adamtemp64 :-)