Solved: New phone

Ndc11 · ‎21-05-2018

Hi, I pre ordered the new oneplus 6 today on a 02 refresh plan, im also a new 02 customer.

I've been sent emails about the terms and conditions but never got a email to confirm my phone will be delivered.

When I try to sign into my 02 it's says "you don't have any products or services in My 02 account" does this mean it hasn't worked?

MI5 · ‎21-05-2018

You won’t get that email until the day before the Phone arrives.
You will receive an email with tracking details then and you will be able to track delivery. In your MyO2 which will update at that point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-05-2018

You won’t get that email until the day before the Phone arrives.
You will receive an email with tracking details then and you will be able to track delivery. In your MyO2 which will update at that point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-05-2018

Hi @Ndc11 You wont hear anything now until you receive a dispatch email . You will then be able to track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you need to check on the status...please call customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

Ndc11 · ‎21-05-2018

Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?

MI5 · ‎21-05-2018

Yeah, nothing will be setup yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-05-2018

@Ndc11 wrote:
Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?

Nothing will show until you get that dispatch email @Ndc11

Veritas Numquam Perit

jonsie · ‎21-05-2018

Hopefullu you will get a despatch email soon otherwise you need to wait until they have stock.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎22-05-2018

Cheers everyone for the useful info above!

Welcome to the Community and congratulations on your pre-order @Ndc11- Let us know if you need any further help

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