New phone

[Ndc11]

Hi, I pre ordered the new oneplus 6 today on a 02 refresh plan, im also a new 02 customer.

I've been sent emails about the terms and conditions but never got a email to confirm my phone will be delivered.

When I try to sign into my 02 it's says "you don't have any products or services in My 02 account" does this mean it hasn't worked?

[MI5 Level 94: Supreme · Accepted solution]

You won’t get that email until the day before the Phone arrives.
You will receive an email with tracking details then and you will be able to track delivery. In your MyO2 which will update at that point.

[Cleoriff Level 94: Supreme]

Hi @Ndc11 You wont hear anything now until you receive a dispatch email . You will then be able to track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you need to check on the status...please call customer services https://www.o2.co.uk/contactus

[Ndc11]

Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?

[MI5 Level 94: Supreme]

Yeah, nothing will be setup yet.

[Cleoriff Level 94: Supreme]

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@Ndc11 wrote:
Great thank you!

Is that why when i try to sign into my 02 app, it says No billing account?

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Nothing will show until you get that dispatch email @Ndc11

[jonsie Level 94: Supreme]

Hopefullu you will get a despatch email soon otherwise you need to wait until they have stock.

[EmilieT]

Cheers everyone for the useful info above!

Welcome to the Community and congratulations on your pre-order @Ndc11- Let us know if you need any further help