Promise to pay

[naistein]

Hello,

Please can someone from support add a promise to pay for the 22/05/2020. The bill is overdue but due to reduced hours we can't pay until then which is my partners next payday.

Thanks

[Bambino]

@naistein 

You need to speak to the Payment Management Team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

All other numbers here: Guide: Coronavirus Community Help and Support 

[jonsie]

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Jae1]

Called this number numerous times it’s not actually payment management it’s just general customer service, they then give you a mobile number to call which I thought was unusual, I asked to be transferred an she did, I was then put on hold for 45minutes to be answered and hear nothing but call centre chatter in the background an someone breathe down the phone for an extra 10minutes! 02 have the most Awful customer service! 

[Bambino]

@Jae1 The numbers we have for the Payment Management Team are 0800 902 0217 and 0800 032 5302

You can also look at this guide: How to find help & contact O2: A Guide - O2 Community