Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Overpayment

I’ve been over charged for this months bill. I’ve not incurred any extra charges. Why was this please?

AM4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My phone bill

Hi I didn’t mean to cancel my direct debit for my phone bill would you be able to set it back up again please

Abbie6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPhone->Android : Change account details?

I know you have to have your account updated if you swap from Android to iPhone (iData ?) but do you need to do it the other way around? I've changed from an iPhone to Samsung SIM free, using my O2 SIM from the iPhone.

dlt1972 by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Resolved! Card Payments Declined

Multiple debit/credit cards are being declined to pay my phone bill but nothing is wrong with the cards. Can someone please explain as it is close to being overdue and I'm not being blamed for this!

Callum3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM not active

Hi, My phone got stolen on the 15th. I got a replacement SIM card the next day, but 24 hrs after getting it into my new device, my SIM still isn’t working and I can’t make calls. Please help.

Resolved! Upgrade = Confused

Hi I have a 24 month contract with 17 months remaining but can upgrade for a fee but I’m confused as this fee would not be enough to finish my current deal so if I upgrade do I need to pay the new fee on top of my current monthly fee or is it just a ...

Craig84 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Call time limit beforw cut off

Hello I was hoping to clarify something if i phone my bank and I am on hold for a prolonged period with little or no vocal activity on my end of the phone will i get cut off automatically. Essentially im asking if there is a call time limit before it...

Philaroy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Free Samsung chrome book 4 claim

Hi, I received a email telling me to claim my free extras but the link doesn’t work,I need to claim the Samsung chrome book but don’t no how.many thanks

Daz101001 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SpendCap

Hi thereI want to know about Spend Cap.How can I switch on Spend Cap service?