Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 258715 Views
  • 2 replies
  • 2 kudos

Can't get through to O2 Customer Services

I have called O 2 twice in the last 2 days to try and discuss charges on my current bill. Each time I have been on hold for over 1 hour. I have tried calling the local O2 shop. However, no one answers, and it rings off after 2 minutes or so. How do y...

mdf by Level 1: Joiner
  • 5763 Views
  • 10 replies
  • 0 kudos

Can't sign into 02 account

Hi I have been trying to sign into my 02 account and it's not working thr password etc is right also

Carly71 by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! Error code 14

Spent the day chasing 02 nearly 2 hours later spoken to 5 different people , pay for data on Apple Watch but keep getting error code 14 why am I paying a monthly amount of can’t use no one seems to be able to help how can I resolve error 14 and add m...

Claire39 by Level 1: Joiner
  • 511 Views
  • 1 replies
  • 0 kudos

Resolved! About bill

Hiya I have been trying to talk to someone for over 3 weeks now just been keep being on hold for like a hour and more I need to talk to someone

Vicki15 by Level 1: Joiner
  • 720 Views
  • 6 replies
  • 0 kudos

No Service since Monday!!!

Had no service since Monday, nobody from o2 replying via twitter or facebook (only methods of contact I have via wifi)Is there anyone that can actually help and rectify my issue please? Crazy in this day and age!

Online account

Hi. I have problem to download my bill 

A4td by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Nhs discount

Hi, I'm trying to apply the nhs staff discount, but it says there are technical difficulties, this has been going on a few days now. Is there another way to apply?Kind Regards Kevin

Kevy by Level 1: Joiner
  • 611 Views
  • 3 replies
  • 0 kudos

Resolved! replacement sim card

I lost my phone while travelling in Asia I need a replacement sim card sending to my UK address how can I do this without my simcard

Connor15 by Level 1: Joiner
  • 576 Views
  • 1 replies
  • 0 kudos

Sim card

I upgraded last Friday and today my sim is not working ! I have no land line My number is (REMOVED)

Phethi by Level 1: Joiner
  • 549 Views
  • 3 replies
  • 0 kudos

Resolved! Bereavement Change of Name on Account Process

I contacted O2 this afternoon on behalf of a friend as she has recently lost her husband. Her husband is the name account holder for both his and her mobile phone accounts with O2. I have said that she wishes to keep the account as is i.e keep both h...

cdub74 by Level 1: Joiner
  • 1924 Views
  • 4 replies
  • 0 kudos