Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill has increased for no reason

Why has my bill increased? I have had no communication from o2 that explains it. Also trying to find advice and support on this is stupidly difficult, the website and app are awful.

Resolved! Need a CREDIT (not DEBIT) card to disable parent control?

Called 61018 verification service where the automatic voice says a CREDIT card is needed whereas DEBIT cards aren't accepted. Oh great, so how do we do when we have a debit card? What kind of joke is this?

Paying

I can’t pay with my card

Previous phone bill

Speak about a previous mobile number

Resolved! How to close an account!

Hi,On 2nd April I waited in hold for over an hour to try close an account for which I've been billed monthly despite not using the service for years. The person I spoke to agreed to refund the outstanding amount (one month - about £6) and £80 to comp...

Resolved! My bill

Why has my bill increased from £7.96 t0 £8.66

Resolved! Charges for roaming

Hi, I've been charged roaming charges for receiving calls that I haven't answered. I have 3 charges. 1 is for a call I answered, the other 2 are for calls that I didn't answer. Surely I shouldn't be charged charged for calls I haven't answered. Kind ...