Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Pixel 6 pre order

Can you let me know if you will be stocking pixel 6 phone as I am coming to end of contract this month thanks

Charles3 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Number Transfer Issues

I have used my PAC code to transfer my number from Three to O2, the switch is set for today, however for some reason when anyone calls me or texts me it goes through to what i believed was my now defunct SIM on my old phone....Any ideas? Thanks in ad...

TC3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Direct debit

Hello id like to request to change my direct debit date to the 1st of every month please

Fran5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Going abroad

Can I use my phone abroad without extra charges

Pip6 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrade because of lost phone

Trying to upgrade due to lost phone but now trying to send a code to verify it’s me

Hooe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No service

Paid my phone bill off,took out a new contract and a new phone with the same number. Got given a new sim,put it in and it's been saying no service for over 24 hours now! Ive tried everything. Help!!

Danielle7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving O2

I've left O2 & have a new contract elsewhere. I've had a email saying I owe a months back payment but I can't contact anyone online to find out how as I have no account now. There is nothing on the website for this problem & I've been threatened with...

Resolved! Air time tarrif

Hi can anybody advise please how I can find out how much longer I have left on my contract ? Iam about to make my last payment on my device plan but didn’t know if Iam still under contract in the air time. Thank you

Wp by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill payment

£184.48 .....This is the large bill I have received this morning and only then did I work out why I couldn't make calls or access the net today..I could only manage £25 as I am already in my overdraft and Don't have enough to cover all this cost so I...

ALF33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Replaced SIM Card

I would like to ask a new SIM card please 

Fabiano by Level 1: Joiner
  • 2 replies
  • 0 kudos