Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit default mistake

So, I took a new deal with O2 but found a better one before the SIM arrived. I cancelled the O2 deal over the phone within my return period and hadn’t even used the SIM. I was advised it was all ok and cancelled. Months later I now have a default on ...

how to find old bills

I used to have no trouble accessing previous months' bill, but something seems to have changed, and I cannot work out how to do it. Help please!

Resolved! Ordered wrong phone!

I recently upgraded to a new phone but I’ve ordered the iPhone 14 instead of the 14 pro how do I go about swapping it to the pro it hasn’t arrived yet I’ve only just order it

contract

how do i find out when my contract ends

Another Split Port Victim - why aren't customer services made aware

I'm another victim of the split port bug, where my number was ported over, I can make outbound calls and text, but can't recieve any text, and only calls from o2 numbers. This is a real problem for me, as I need to use the SMS service to authenticate...

Resolved! Traveling to Crete

I am traveling to Crete next week i am on a monthly Tariff, can i use my phone as normal whilst i am there within the 25gb allowance ? I called customer service and she said crete was not covered so not sure if it is or not Thanks

Resolved! Are the chat agents ever online?

I have been trying to talk to an agent for nearly a week now but every time I go to connect it says there are no agents available.

Resolved! Bill payment

hi my bill is overdue because of a problem with my bank I was looking to get an extension till Friday if that’s possible thanks

Resolved! Cancell one of two virgin sim cards

Need to cancel [personal details removed] contract ASAP as it not been used for years. Vigin closed there office in Preston.

Resolved! Fixed Data plan.

I was a loyal customer of Virgin Mobile with a monthly flexible data plan that I could change at any time. I was then moved to O2 which I had no choice in. My monthly bill has increased a lot and when I log in to change it to a lower plan, it won't l...

O2

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