Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming in Italy

My recently acquire plan is supposed to give me roaming in Europarrived yesterday in Italy but I have no service

Upgrade

Hi everyone I got a iPad off here before but says I can upgrade . I want to get iPhone 14 but I want to keep the sim I have now which is giffgaff and only pay for the device . Is it possible to keep my sim now?

Resolved! 02 open NHS discount

Hi, does anyone know where I can Input the discount code my partner has shared with me for NHS discount?

Resolved! my bill has pass on to debt collect and i was going pay full amount this month

I've been experiencing some difficulties with my O2 bill, and it seems that it has now been passed on to a debt collector. Could you provide me with some guidance on how to handle this situation effectively and resolve my outstanding debt with O2? Ad...

Resolved! Click and collect... no four digit collection number in email?

Hi, I've signed up for a pay monthly plan and a new phone to go with it today. I've received a confirmation that my device is available to also pick up today (3 June), but apparently I need a four digit confirmation number. In any of the emails I've ...

Resolved! How do you stop being charged for extras

I took audible as my 3 month gift, I’m not being charged £10 a month in my bill, I’ve spoke to audible to end it they says it 02 but can’t find a way to stop it . Help!!!

Resolved! Claiming o2 promo

Hi, I have received my redemption text from o2 regarding s23 ultra buds2 pro. I follow the link to the o2 shop, follow all the procedures, credit applied etc.When I press checkout, it says there is a problem and to call 202. When I do this, the custo...

Resolved! Asap

What has happened to my phone network, its suddenly stopped

Still no sim.

I am now on the 4th working day since I ordered my sim and still nothing. I called and was told all they can do is send me another one but this could be further 3 days. My contract has already started and I haven't used the sim yet. Also why have a t...

Resolved! Not receiving verification texts after number ported

Hi Everyone, I just joined o2 from three. My number ported this morning and I can make / receive both calls and texts. However, I am not receiving any 2 factor verification messages. I've searched online and this seems to be a common problem. I did t...

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