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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 252712 Views
  • 2 replies
  • 2 kudos

paying direct debit twice

I am being charged two direct debits by O2. The phone number i use is (REMOVED) however when i go to log into my O2 it says i have another number on my account where it is sending my verification code (REMOVED) I do not own this number and would like...

luketheo by • Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

Paying my bill

I need the balance on my account (REMOVED) phone ending (REMOVED). I have just spoken to a lady and she was very rude

Jackie21 by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Charges

Can anyone please tell me if any incoming calls received when abroad are charged to your bill even though these calls are not answered? I have been getting calls from unknown UK numbers, never answered them but still got charged. How did that happen?...

Brandon6 by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! O2 travel inclusive zone bolt on discontinued?

Hi, in the last couple of years I’ve been to USA and Mexico and used my phone for ‘free’, because as part of my 30gb monthly contract I have the O2 travel inclusive zone bolt on. I have not had to pay £6 per day for this. Been discussing how useful t...

Markefc85 by • Level 1: Joiner
  • 1441 Views
  • 3 replies
  • 0 kudos

VAT Billing

I require VAT to be displayed on my mobile bills.I have requested this multiple times, yet it remains unresolved, despite O2UK assurances.

Paid Bills but still saying outstanding on app

Hello, hoping someone can help as I’m at my wits end here with o2’s horrendous “customer service”.I paid my two o2 bills a few days early on 28/4/2024, as I usually do with no problem. This time however o2 still took the direct debit payments and mai...

Adhoc by • Level 1: Joiner
  • 1236 Views
  • 6 replies
  • 0 kudos

Bill incorrect

I signed up for a £10 monthly deal with three months of free extra. I was incorrectly charged for disney plus twice. Please could my bills for this month and last be confirmed.

Carrie6 by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Sim cart

Swap 

Fahim by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Away

On holiday and can t use my phone

Bec7 by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos
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