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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Data Sharing and refresh contract anomaly

I will try and keep this brief. I was on a Data Sharing contract for many areas for a family of 5. That contract seems to now be discontinued and we have been migrated to individual accounts I think - I seem to be limited to 30GB, while the others ar...

Resolved! bills

Hi am wondering if you can explain why my phone bill is £70 this month?

Resolved! Restrictions on international calls

It seems that I cannot make an international call from my phone. This even seems to include calling the Isle of Man from the UK. I suspect it is a setting or restriction on my plan. Any suggestions would be welcome!

Resolved! Apple Music

4 days ago I received a new tablet contract, which states in the order details:- Get up to six months free Apple Music £0.00But how? It is a tablet, no messages here, and I have received no email with a code. Apple Music was/is indeed listed as an ex...

Resolved! How to take off my spend cap

How can I take off my spend cap

Resolved! Unpaid bill now paid. Still no service

I unfortunately missed last month’s bill and I’ve paid it 45 minutes ago. If I try to ring my number with my landline, I’ll get an engaged tone and if I try to call out it won’t. Not even to payment line. Has O2 cancelled my contract? Please help, I ...

Resolved! Port my old number

Hi,I've received my new phone which is on an o2 contract. I've followed the steps to port my old number from o2 to new o2 but I'm clueless as to when the swap I'll take place. I gave my PAC code when processing order and payment and I've tried the st...

Age confirmation

"You've got to be over 18 for this website."Probably the most annoying "security feature". Why don't you just check/confirm it by looking at my profile ? Regards,Matt

Resolved! Phone

Hi.When my order will arrive

Can't activate Disney plus add on

I am unable to activate the disney plus add on. When I go on to my o2 it says I need to click to activate, however, this then brings me to an error page.

O2

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