Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung ear buds

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no furt...

Bill

Hi I paid my bill on the 29th of February and I am getting messages saying I still haven't paid my bill and you have barred some of services. Can you please sort this issue out

Resolved! Going abroad

Hi I am going abroad next week to New York and would like to find out my options for my Apple iPhone device and contract

Can’t login

I can’t login to my o2 as it says my mobile number is already registered to another account but it’s not my current email address so I can’t access it.

Missing refund

How annyoing I had order an apple plug and beats earphones in December 2023 for some resign the delivery from dpd never got delivered and got sent back. I had tired to ask on the app not helpful. Spoken to someone on the phone in jan now it’s March I...

Resolved! Same number sim

hi. I've lost my phone and I've want to keep the same number on a new SIM, but it needs my phone to get a tx with a code but I ain't got my phone. How do I keep my number without my phone.Tia

Why are O2 so determined to be unhelpful?

I am in a nightmare scenario right now and it is not helped by the fact that the only support I’m allowed to contact is the chat bot that “knows the answers to loads of questions” but unfortunately has not been programmed to recognise that the term “...

Bill's too high

HelloI wonder if you can help me.I call the payments management number to see if I could get an extension on mypayment as it really is to high for me right now but he said there's nothing he can do.was wondering how it is that he can't do nothing. Es...

Horrendous treatment

I attempted to change my tariff in January resulting in O2 accidentally disconnecting my Apple Watch, despite numerous phone calls, tweets and registering a complaint I’ve now received an enforcement notice. This is threatening my chances of getting ...

Resolved! 5 hours on hold

I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

O2

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