Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade 24m SIM to 30day?

O2 used to have a option to upgrade from a 24 m sim to a 30 day sim at anytime by just doing an upgrade online, always thought was strange and allowing people to get out of plans anytime but hey ho it worked. anyone know if this is still possible on ...

Resolved! When do I call to end/cancel my contract if I have to give 30 days notice?

My contract ends 14th April and I don't wish to pay anything else after that date as I would be paying £65 despite my contract/phone payment ending, but I've read that they need 30 days notice to end a contract so when exactly am I supposed to call? ...

Upgrading Shambles

Just wanted to see if anyone else had issues when trying to upgrade?I went into to Store to sort - no problems until an error message appeared on the screen directing me to contact Customer Service.So I came home and spent 2.5 hours on the phone, for...

I want to cancel my account

I want to cancel my subscription

my bill

l have been in to my local shop now about five times to make complaint about being charged for 2 numbers that I don't have the only number I have is (REMOVED) and have had this for 25 years All i get is yes this is wrong from a member of your staff !...

Trying to register o2 number to account

I just received a pay monthly SIM card via my virgin package but when trying to add it to my o2 account it says it is already registered to another o2 account. Can anyone help?

Debt management ketter

Have a o2 contract connected to virgin account. Have been trying to cancel/ change since dec 2023. As o2 cant find my acc was advised to cancel which i did in jan 2024. Have now received letter from Moorcroft debt agency. They have given me 2 weeks t...

Resolved! How do I extend the time when being called before my phone switches to voicemail

How do I extend the time when being called before my phone switches to voicemail

Accoint

Hello, I can’t remember my log in details for my mobile phone account. I’ve got an email but it’s addressed to what I’m guessing my old mobile phone. Yet when re starting the password for that account, it still sent me the info to my mobile number I ...

Roaming access

I am Roaming in South Africa (O2 extended zone) and have the bolt on. Although this worked for the first few days in Johannesburg, I am elsewhere and no longer get the 4G signal. It's generally available here so why do I not get it?Nick

O2

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