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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Number migration

Apologies in advance for my lack of knowledge. Daughter always had a pay monthly contract on her grannys account. She has now got one of her own. We want to keep/migrate her old number. Having no luck with 202. Can we do it via the o2 app? I have sav...

Resolved! 12 Months Contract

Dear O2,ı have been using O2 top-up since 1 year. I would like change My tariff. I need min 250GB data and unlimited speak. My budget for each month 20£. İf you have a packet for me, I will stay O2. if you dont have a packet for me, I will left O2. S...

Resolved! New Customer

I've received an email asking me to pay my bill. Isn't payment taken by Direct Debit?

Resolved! Locked Accounts

Hi does anyone know if it’s even legal that 02 have Locked all my lines on accounts and are demanding a Early payment (by 2 weeks) for my whole family to be able to use our phones again?last bill paid, next bill not even due for a week, but O2 locked...

Resolved! Bill payed but services have been restricted

I have paid my bill but my call and message service has been restricted

Resolved! Monthly extra on bill

How to deactivate Disney+ because I didn't use that and it cost me every month £10 extra so please help me to deactivate that Thank you

Resolved! Can you please remove my spending cap

Please remove my £100 spending cap. It more trouble than its worth, every month I have to call you to remove the block

Resolved! No 4g

I have the iPhone x4 which was working fine this morning but this afternoon suddenly no 4g connection even though I still have 20 gig of data left

Resolved! Me

About my bill

Resolved! Missed payment

I have missed this month's payment as I am in hospital after being conned and having a minor stroke. I will endeavour to make a double payment as soon as I get paid at the end of the month.

O2

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