Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wifi calling

My wifi calling stopped working yesterday, why is this, i have a full wifi signal.

Balance on my contract

Need balance on my contract phone number is xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Contract

Where I can see the end date of my contract?

Pixel Fold

Hello, will the new Pixel Fold be available on O2? EE have confirms this will. But heared nothing from O2.

Resolved! billing after contract cancelled

I cancelled my o2 sim only mobile contract on 5th April and received an acknowledgement together with a PAC code.However,i have been sent an email today regarding an alleged unpaid bill for the period 1st May-1st June,telling me that if the bill is n...

Claiming ear buds after upgrade

Hi has anyone else had issues claiming free ear buds after an upgrade? I have been trying for a month to claim my free ear buds after upgrading my phone but I keep getting palmed of with excuses like we are having issues with the link, try again in 2...

Resolved! Charges for being in Albania when I was in Greece

I have been charged data charges for being in Albania when I was in Greece. I only discovered this when I left. Can customer service please correct this as I was never in Albania and am being charged nearly £50?

Resolved! O2 has put Credit File in Default

Hi, We have taken a Broadband and Mobile connection and cancelled within cooling off period last year April. Customer Services mentioned that they have closed the account. However in a Mortgage Application we found that my wife account has been put a...

Direct debit date change

Is it possible to change the date of my direct debit?

Cant recieve calls or texts from other service providers

Is anyone able to help. It has been 2 weeks since my 'successful' port in from 3 to O2. I cannt recieve calls or texts from anyone who use doesn't use O2. I'm sick of being promised calls and I'm sick of it being escalated to the back office and NOTH...

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