Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New SIM card

My phone was stolen, I have a new device through insurance and was meant to get new sim card 2 weeks ago and I still have not received one

Remove barr

It's been two days since I have asked O2 to remove Barr but still not been removed CustometService is terrible

I can't seem to access my account

I can't seem to access my O2 account

eSim QR code for upgrade customers

I just bought a Xperia 5 V to replace my Xperia 10 III. When I bought it as an upgrade on the O2 website it said that the phone is capable of using an eSim. I thought why not, at least I won't need to wait for a new sim to be sent and then go a day w...

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My 02 app

Hi why I can’t login to my 02 app, it never lets me to login

Resolved! Add phone insurance on to my account

I would like to add full phone insurance cover on to my phone plan

Resolved! Can I change my payment date

Hi can I change my payment date please

Free Apple Music - still waiting after two phone calls

My tariff that I signed up to on the 3rd December included free a free Apple Music trial. I did not receive an activation code. I called o2 customer service on 17th December and they said it had been escalated and it would be received within 48 hours...

Got odd message from o2

Hi got this text message from o2 - or is it some kind of spam : "Hi, it's O2.We've incorrectly charged you for O2 Refresh FLX Unlimited 30D 15GB. Sorry about that but we've fixed the issue now. A credit of17.47GBP will be applied to your O2 Account."...

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