cancel
Showing results for 
Search instead for 
Did you mean: 

Charges for roaming

Reece118
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I've been charged roaming charges for receiving calls that I haven't answered. I have 3 charges. 1 is for a call I answered, the other 2 are for calls that I didn't answer. Surely I shouldn't be charged charged for calls I haven't answered.

 

Kind regards,

Reece

Message 1 of 2
324 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 148695 Posts
  • 640 Topics
  • 28438 Solutions
Registered:

@Reece118 

If your voicemail answered the call it's the same as you answering it.

Turn off voicemail before leaving UK to avoid such issues.

Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
321 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 148695 Posts
  • 640 Topics
  • 28438 Solutions
Registered:

@Reece118 

If your voicemail answered the call it's the same as you answering it.

Turn off voicemail before leaving UK to avoid such issues.

Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
322 Views