cancel
Showing results for 
Search instead for 
Did you mean: 

Haven't received my Samsung Buds 3 Pro Code!!!!

JFlondon
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought 2 S25 Ultras from O2 with the promise of the buds 3 pro per device, I have only received one code. Anyone else having the same issue? This is really poor service. I called and warned them I had only received one, a month ago, only to be told to wait till the end of Feb.

I waited until the end of feb to be told wait more business days. At this point they are sending me on a run around. Its getting beyond frustrating, just give me my code.

Message 1 of 34
2,155 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Dave-O2
Community Manager
Community Manager
  • 1220 Posts
  • 85 Topics
  • 61 Solutions
Registered:

Afternoon,

 

@JFlondon@Nagcra80@Stew5675@Jay3354 

 

We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😊

View solution in original post

Message 18 of 34
1,139 Views
33 REPLIES 33

pgn
Level 78: King of Kings
  • 41355 Posts
  • 247 Topics
  • 1846 Solutions
Registered:

Guide: Gift with Purchase  contains the info on these, @JFlondon - and read into the comments on that guide for further info.

Message 2 of 34
1,097 Views

Dave-O2
Community Manager
Community Manager
  • 1220 Posts
  • 85 Topics
  • 61 Solutions
Registered:

Morning @JFlondon 

 

Can you please drop me a PM with the mobile number linked to your order and i'll get this checked out 👍

Message 3 of 34
1,072 Views

JFlondon
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm already aware of this. As I stated I only received 1 code, but mad 2 s25 Ultra pre orders at the same time. Both phones arrived on the same day but only one received the code.

Message 4 of 34
1,055 Views

pgn
Level 78: King of Kings
  • 41355 Posts
  • 247 Topics
  • 1846 Solutions
Registered:

@JFlondon wrote:

I'm already aware of this. As I stated I only received 1 code, but mad 2 s25 Ultra pre orders at the same time. Both phones arrived on the same day but only one received the code.


As requested above by the Forum Manager @Dave-O2 - drop him a Message privately here and let him dig into what has happened to your order and the second code,@JFlondon - good luck!

Message 5 of 34
1,054 Views

Stew5675
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi Dave I ordered a s25 ultra but haven't received any codd for my buds can you help? 

Message 6 of 34
1,024 Views

Cleoriff
Level 94: Supreme
  • 130222 Posts
  • 838 Topics
  • 7607 Solutions
Registered:

@Stew5675 wrote:

Hi Dave I ordered a s25 ultra but haven't received any codd for my buds can you help? 


@Stew5675 

You need to tag @Dave-O2 like this so he can respond to your message.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 34
1,014 Views

Jay3354
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm on the same boat with the pre order offer for a code for the buds 3 pro. I haven't recieved any codes at all. Other people I know who had got the s25 ultra had recieved theirs within 2 weeks!

Message 8 of 34
988 Views

Enlli
Level 70: Enigma
  • 9779 Posts
  • 90 Topics
  • 1897 Solutions
Registered:

They can take up to 40 to 45 days to arrive. 

Less than 30 days (as per Guide: Gift with Purchase  ) is unusual 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 9 of 34
979 Views

Dave-O2
Community Manager
Community Manager
  • 1220 Posts
  • 85 Topics
  • 61 Solutions
Registered:

Morning @Stew5675 

 

Has it been over 30 days since your order was purcahsed?

 

If so, please drop me a PM with your mobile number 👍

Message 10 of 34
958 Views