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Termination fee when transferring from personal to business

Gregory83
Level 1: Joiner
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Hi, 

 

I have transferred one of my personal mobile number from personal account to business account. 

The number was on SIM Only. 

 

When I spoke to Customer service they advised me there will be no charge as it is sim only contract. 

 

Now after 14 days of transfer I have received a bill for £294.63 for termination fee. 

I haven't terminated the contract I just transferred it to my business. 

I am trying to find the information in T&C but I can't get to the point. 

 

I asked O2 to send me copy of my contract and I have been told they dont have one on the system !

 

What do I do ?

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Bambino
Level 85: Esteemed
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@Gregory83 We are customers with no access to anyone's account.

I found this link, which may be of use to you: Transfer a business account ownership | Help & Support | O2 Business

I suggest you speak to the Payment Management Team on 0800 902 0217/0800 032 5302 Probably no one available on Bank Holiday, so try the numbers tomorrow.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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Gregory83
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Hi, 

 

The transfer from personal to business is completed. 

I am struggling to find anything in T&C which state that I have to pay termination fee if I transfer from personal to business. 

Initially I have been advised that there is no extra payments and mobile will be transferred within 5 days. 

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Oxonian
Level 32: Blockbuster         
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@Gregory83 

 

Please contact the Payment Management Team as suggested above by @Bambino. I suggest that you stress that you acted in good faith following a conversation with Customer Service.    

 

This is a customer to customer community. We cannot access accounts or offer direct help, but please ask again if you need our guidance or suggestions. 👍 

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