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Level 13: Prompter
Posts: 810
Registered: ‎11-07-2012

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

I think it is a combination of O2 and DuckDuckGo itself.  Duckduckgo is a private search engine that I believe works through a vpn. It may well be that O2 doesn't like this, or there are settings on the phone (possibly in another app such as a firewall/AV app) that are preventing this from working.  Do you get the same results if you use Google or Yahoo image searches?

 

Thanks

Steve
Community Manager
Posts: 5,175
Registered: ‎18-02-2016

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

Thanks for the mention @jonsie smiling 

 

@Gabrio I'm going to ask our Guru team to look into this one for you. I'll need some info so I'll reply to you private message. wink

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Level 1: Joiner
Posts: 22
Registered: ‎30-12-2018

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

Actually i got it to work now.? How? The agent last night removed the.block on 18 yrs content.

That tells me that DDG should be whitelisted as its not one of those sites.

What u guys think?

Gabrio
Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

I'm guessing it's because you could potentially display unsuitable images in the search window and also explains why mine works.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 22
Registered: ‎30-12-2018

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

But you can do that in google as well. Plus DDG has a safety search function too....
Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

Dunno, I'm guessing as I don't set the rules for O2.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
O2 Social Media Team
Posts: 1,091
Registered: ‎27-11-2013

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

Hey all,

Good news is nobody is crazy and nobody has weird settings on their phone causing these issues. As a responsible network operator, we have an age verification system in place to help protect minors, or those who don't wish to be exposed to potentially age sensitive content.

I have checked the website classification for duckduckgo.com on our end and it is correctly classified as "Search, Dynamic Site". That is, our filters recongise this as a search website that contains dynamic content - which has the potential to display age sensitive materials. Yes, DDG & Google have a built-in safe search, but if a child wanted to get around this then it only takes a few clicks and no real age checks, whereas our age verification means only an adult can disable such a safety net.

The way the website is classified is, our filter checks it in real time and if it believes the search page contains adult content, then it will block it for anyone who isn't age verified. If it doesn't detect adult content, then it will not block the results for anyone who isn't age verified. This explains why many here were able to load this fine (likely age verified), while you and some others weren't (non age verified).

Hope that helps explain the situation Smiley Happy

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Level 1: Joiner
Posts: 22
Registered: ‎30-12-2018

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

Cheers but why doesnt it recognize that i searched say "apple" or "orange" ? Those are quite safe searches :-)

Thanks
O2 Social Media Team
Posts: 1,091
Registered: ‎27-11-2013

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?


@Gabrio wrote:
Cheers but why doesnt it recognize that i searched say "apple" or "orange" ? Those are quite safe searches :-)

These days, literally searching for anything *could* return an 'unsafe' image. A combination of website defined/controlled keywords (which could be faked/inaccurate) and an incorrect image analysis on the search engine' side (it's a computer, after all...) could potentially show something it maybe shouldn't. In most cases it won't, but it could.

Search terms like red, apple or orange are all very innocent words, but unfortunately that doesn't mean we can be safe in a knowledge it won't show something it shouldn't. Our age verification adds a safety layer for parents and guardians but for those of us who don't need such a safety net, we provide multiple methods of turning this off quickly.

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Level 1: Joiner
Posts: 22
Registered: ‎30-12-2018

Re: Problems with Duckduckgo.com - images search not loading and fav icons, problems with IP/DNS?

That all makes sense. Why is Google allowed though?

Also when that is blocked i dont see fav icons of each site on the SERP.

Thanks for all your insights anyway.